Frequently Asked Questions
Everything you need to know about Sim-Lab sim racing gear and support.
What is the typical lead time for shipping?
Most in-stock items are processed within 2-4 business days. Delivery times vary by region, but European orders typically arrive within 3-7 days, while international shipping may take 7-14 days.
Are your cockpits compatible with major wheel brands?
Yes, our cockpits are designed with universal mounting patterns that support major hardware brands including Fanatec, Simucube, Thrustmaster, and Logitech.
What is your return policy for sim racing rigs?
We offer a 14-day return period for products in their original packaging. Please note that shipping costs for heavy items like aluminum profiles are non-refundable unless the product is defective.
Do you provide assembly instructions with the hardware?
Every Sim-Lab product comes with a digital assembly manual. You can also find detailed video tutorials and PDF guides in the 'Downloads' section of our website.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options like Klarna to help you build your dream setup.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.